Telemedicine License & Standard Operating Procedure (SOP)

A dense, compliance-first overview of our licensed telemedicine service, covering legal basis, scope, workflow controls, data protection, documentation, and reporting obligations.

Who We Are

Herb Plug Thai Traditional Medicine Clinic is among the first clinics in Thailand approved to provide telemedicine under DTAM. The clinic is owned by GACP CO., LTD. Our telemedicine service operates under OG.th (Only GACP | Herb Plug Clinic).

Scope of Service

• Thai Traditional Medicine consultations delivered remotely via our secure platform
• Assessment for suitability, contraindications, and risk factors before any prescription
• Issuance and linkage of prescriptions to the patient profile and HN member card
• Integration with og.th ( Only GACP | Herb Plug Clinic) for treatment requests, controlled dispensing, and PT.33 records

Our Secure and Approved SOP Process

1. Account Setup and 2-Factor Access
   • Sign-up via Line, email, or phone with mandatory two-factor authentication (2FA).
   • All systems are hosted on ISO27001-certified secure servers located in Thailand (data residency).
   • Role-based access control (RBAC) and least-privilege enforced for all staff accounts.
2. ID and Identity Verification
   • KYC via SumSub (ISO27001-compliant); ID validity, liveness, and age verified.
   • Applicant face matched to ID with fraud signals screened; results logged and retained.
3. Patient Intake
   • Structured intake captures medical history, chief complaint, medications, allergies, height/weight, and relevant vitals if available.
   • Patient consent obtained digitally; consent artifacts stored with immutable audit trail.
4. Consultation
   • Guided remote consultation using structured questionnaires, asynchronous submissions, or real-time interaction as required by the case.
   • Licensed practitioner reviews submissions; may request clarifications or additional evidence prior to decision.
   • Ineligible or red-flag cases are escalated or referred to in-person care with documented rationale.
5. Prescription and HN Member Card
   • Upon approval, patient provides ID photo for HN card issuance; card is linked to profile.
   • Prescription details are bound to the patient account and time-limited per regulation (e.g., 30-day PT.33).
6. Treatment Requests and Dispensing
   • Prescriptions integrate with og.th ( Only GACP | Herb Plug Clinic) to accept treatment requests; each request is reviewed against prescription scope and stock controls.
   • Approved requests are dispensed with automatic PT.33 document association and inventory decrement.
7. Prescription Expiry
   • System access for treatment requests is paused on expiry; renewal workflow guided through the platform.
8. Regulatory Compliance
   • All treatment requests and dispensation events are tied to the patient’s PT.33 document.
   • Dispensing reports prepared and submitted to DTAM using PT.27/PT.28 forms as applicable.
   • Reporting submitted on the required cadence with immutable, time-synced audit logs.

Compliance Matrix

Data Protection & Security

• Transport security via TLS 1.2+; data encrypted at rest with managed keys.
• Fine-grained audit logs for authentication, KYC events, clinical decisions, dispensing, and reporting.
• Regular access reviews; background checks for staff with access to sensitive data.
• Backups, disaster recovery and business continuity tested on a scheduled cadence.

Eligibility, Contraindications, and Referrals

• Eligibility assessed case-by-case against Thai Traditional Medicine practice and current regulations.
• Contraindications include acute emergencies, uncontrolled severe psychiatric illness, and other red flags at clinician discretion.
• Ineligible cases receive written rationale and a referral pathway to in-person care.

Patient Rights, Consent, and Grievance Handling

• Explicit informed consent captured digitally for telemedicine and data processing.
• Patients may request access to, or correction of, their records in accordance with law.
• Grievances can be filed through our support channel; every complaint is logged and reviewed by clinical governance.

Document Retention and Reporting

• Retention schedules applied to KYC, consent, clinical notes, prescriptions, dispensing records, PT.33, and DTAM submissions (including PT.27/PT.28).
• Time-synced immutable audit logs facilitate inspection and regulatory audits.

Contact and Verification

Clinic: Herb Plug Thai Traditional Medicine Clinic | Operator: GACP CO., LTD. | License: 10109000565

For regulator verification or inquiries, please contact us through the official og.th ( Only GACP | Herb Plug Clinic) channels.

Frequently Asked Questions