Resolution, Exchange & Refund Policy

To protect your purchase and to expedite the resolution process, please provide a video of the complete unboxing from opening your package and laying out all items within every time, just in case there are missing or incorrect products. Photos are NOT sufficient proof. We strive to minimize errors during order fulfillment but sometimes mistakes happen. If you are missing any product, please provide the video as proof that the product was missing at the time of unboxing (video of the complete unboxing from opening the package to taking out each item and checking them), within 24 hours of receipt. Without the unboxing video, we cannot provide any resolution.

If you received the right product (you ordered it and got what you ordered) but decided that you no longer want it – unfortunately we do not accept returns for exchange or refund for the following reasons:

1. After shipping and handling by the end-user, the product quality is already compromised.
2. Due to the nature of the products, returning products (if they are not properly vacuum-sealed to eliminate cannabis smell) is very risky and subject to parcel seizures.

No refunds on products based on subjective criteria such as taste, color, smell, potency, ash color etc., as these are based on individual experiences, preferences and/or tolerance levels. Unless the product is defective, all sales are final.

We do not offer medical advice nor guarantee of efficacy of the products we sell. Results are subjective due to individual’s tolerance levels. These products are not intended to diagnose, treat, cure or prevent any medical ailments. Any information on our site is not intended to be substitute for medical advice or treatment and not intended to cover possible uses, directions, precautions or effects of products that we sell. Unless the product is defective, all sales are final.

Resolution depends on the information on your tracking number and how it was shipped (with signature required or no signature required).

• NO UPDATE/UNDELIVERABLE Once the Post confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available.
• DELIVERED (but you did not receive)
  • Signature-Required Parcel – If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you actually received the package or not. No refund.
  • No Signature Parcel – We consider ‘Delivered’ on your tracking information as proof of delivery, whether you actually received the package or not. No refund.